1. Contact Us
    1. Surveys
    2. Join Mailing List
    3. Contact Us
    4. Privacy Statement
  2. Help Index
    1. Help
      1. PIER Concepts
        1. Guests (March 18, 2011)
        2. Social Media Integration - Connectors (May 9, 2012)
        3. Web Site (April 5, 2012)
        4. Web Site Forms (November 9, 2011)
        5. PIER Site Notifications (March 28, 2012)
        6. Document Templates and Message Design (March 27, 2012)
        7. Everything SMS (December 7, 2011)
        8. Distributions (June 24, 2011)
        9. Reporting (April 11, 2011)
        10. People - Users and Contacts (February 15, 2012)
        11. Documents (February 14, 2012)
        12. Inquiries (April 22, 2011)
        13. Gateways (March 18, 2011)
        14. GeoTagging (January 16, 2012)
        15. Message Center (March 18, 2011)
        16. Conferencing (April 11, 2012)
        17. Multimedia Manager (March 18, 2011)
        18. Surveys (November 2, 2011)
      2. PIER Terminology
        1. PIER Glossary (November 2, 2011)
        2. Icon Directory (April 11, 2011)
        3. Selected Industry Terms (November 2, 2010)
      3. PIER Tasks
        1. Administrating Folders (August 2, 2011)
        2. Administrating Directories and Groups (April 13, 2011)
        3. Managing Contacts (August 2, 2011)
        4. Administrating Inquiries (April 22, 2011)
        5. Processing Inquiries (April 22, 2011)
        6. Distributing Documents (April 5, 2011)
        7. Making Documents (March 31, 2011)
        8. Logging on, maintaining personal information (December 9, 2010)
        9. Administrating User Security (November 3, 2011)
        10. Administrating Users (November 3, 2011)
      4. PIER FAQ
        1. MediaSample
        2. Why do my documents look different on the web than in email? (May 10, 2012)
        3. How can I use domain names with PIER Sites? (April 17, 2012)
        4. How can I use Google Analytics to Track Site Usage? (November 2, 2011)
        5. How much does it cost to send notifications out from PIER? (April 5, 2012)
        6. Can I integrate my PIER site with other software systems? (April 5, 2012)
        7. Can my PIER Site meet 508 Compliance regulations? (April 3, 2012)
        8. Are there Standard URL Formats for Various Elements of the PIER Site? (April 3, 2012)
        9. How does PIER manage email opt-outs according to the CAN SPAM Act? (March 27, 2012)
        10. SMS - Frequently Asked Questions (March 27, 2012)
        11. How do I get Contact records into my PIER Site? (May 5, 2011)
        12. Can I transfer data to another PIER site? (May 5, 2011)
        13. How do I get my list of contacts from Media Tools into my PIER site? (April 9, 2009)
        14. How do I post Video in PIER? (November 2, 2011)
        15. Can I create a 'Situation Board' for incident updates? (May 5, 2011)
        16. How do I launch a new site? (January 11, 2012)
        17. New Document - what are the types? (October 28, 2011)
        18. How to Upload Contacts (May 5, 2011)
        19. Should I Upload Images to Multimedia Manager or as Documents? (December 22, 2011)
        20. Can I manage my videos within PIER? (December 22, 2011)
        21. What customized templates need attention to show the new GeoTagging Links? (December 13, 2011)
        22. Will my current connections between PIER and Facebook still work after the new Social Media release comes out? (November 9, 2011)
        23. Is my site "Public", "Protected", or "Private / Dark"? (November 9, 2011)
        24. How do I determine our capacity to receive Email and Phone Messages from PIER? (November 2, 2011)
        25. What can I do if I forget my password? (November 2, 2011)
        26. Why is there a gold 'A' on a user record? (November 2, 2011)
        27. What happens when we decide to stop using a Domain Name? (October 12, 2011)
        28. How does the Folder Access Level and Document Status work? (August 2, 2011)
        29. Can I use PIER from my iPhone or other handheld device? (August 2, 2011)
        30. Icon Is there a paper version of Inquiry Form? (April 22, 2011)
        31. What is the "Time" specification on the Advanced Properties window in a Document? (March 21, 2011)
        32. How do I manage several Domains for my Sites? (January 20, 2011)
      5. PIER Public FAQ
        1. How are domain names managed with a PIER Site? (April 16, 2012)
        2. How can I make sure my email distributions will go through? (March 27, 2012)
        3. Why does Internet Explorer give me a security warning? (December 14, 2009)
      6. PIER Tabs
        1. Overview of Tabs (November 2, 2011)
        2. Home Tab (October 28, 2011)
        3. Documents Tab (October 28, 2011)
        4. Inquiries Tab (October 28, 2011)
        5. Contacts Tab (October 28, 2011)
        6. Conferencing Tab (October 28, 2011)
        7. Media Tools Tab (October 28, 2011)
        8. Reports Tab (October 28, 2011)
        9. Settings Tab (October 28, 2011)
        10. Multimedia Manager (October 28, 2011)
        11. Message Center (October 28, 2011)
    2. PIER Information
      1. Misc
      2. Release
        1. Version 6.4
        2. Version 7.0 Social Media & GIS
          1. PIER 7.0 Webinar Agenda (January 5, 2012)
          2. PIER 7.0 Webinar FAQ (January 5, 2012)
          3. PIER 7.0 Resources (January 5, 2012)
      3. Administrator Notes
        1. Reviewing Site Security (February 8, 2012)
      4. Announcements
        1. Two-way communications opened up through an even more manageable solution. (May 10, 2012)
        2. We are pleased to introduce Steve Carleton and Sue Kerver as the newest members of the PIER Services Team. (May 2, 2012)
        3. Icon Webinar and Training Opportunities (August 11, 2011)
      5. System
        1. PIER on version 7.0 (December 20, 2011)
      6. Training
        1. Are you interested in learning more about PIER features? (March 14, 2012)
        2. Comprehensive training to enhance your communications strategy. (February 9, 2012)
        3. We've updated our online training. Register for a webinar today. (January 18, 2012)
      7. PIER Logon
        1. Resources
      8. Miscellaneous Information
    3. Materials
      1. Overviews
        1. PIER 7.0 Geocoding Overview Video (3:16) (December 8, 2011)
        2. PIER 7.0 Social Media Overview Video (3:10) (December 8, 2011)
      2. Training
        1. Social Media Training Video Series
        2. PIER Social Media Connector Training Series (February 3, 2012)
        3. Icon PIER System v7.0 User Guide - v121611 (December 16, 2011)
        4. Icon PIER System v6.6 User Guide - v090111 (September 12, 2011)
      3. Provisioning
        1. 508 Compliance - Plugins Download Page (December 7, 2011)
        2. Logging in for the First Time (August 2, 2011)
        3. Sample Email Announcement for New User Accounts (August 2, 2011)
      4. Downloads & Handouts
        1. Site Provisioning Information
          1. Icon Detailed Data Definitions for PIER Database Fields_University Specific Template.xls (April 3, 2008)
          2. Icon Crisis Site Provisioning Guide March 2008.pdf (March 25, 2008)
          3. Icon Detailed Data Definitions for PIER Database Fields.xls (March 25, 2008)
          4. Icon Basic PIER Database Format Template.xls (March 25, 2008)
        2. Icon PIER Case Studies (June 8, 2011)
        3. Icon PIER White Papers (June 8, 2011)
        4. Icon Survey Presentation (April 8, 2011)
        5. Icon Detailed Data Definitions for PIER Database Fields.xls (April 1, 2008)
        6. Icon Basic PIER Database Format Template.xls (April 3, 2008)
        7. Icon PIER Site Suggested Maintenance Checklist.doc (August 27, 2008)
    4. USCG Domain Streamlining
    5. Webpages
    6. Scripts and CSS
    7. Search
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